We ship from France. Your shipping costs and delivery time are displayed at checkout, before payment.

🚚 From our website mallow.fr, we deliver to the following countries:

• Mainland France (including Corsica), excluding French overseas departments and territories.
• European Union countries.

We prepare your order within 1 to 2 business days. Please allow an additional 2 to 4 business days for standard delivery. You will receive an email with a tracking link as soon as your package ships.

We offer free shipping on orders over:

• €49 for deliveries within France
• €59 for deliveries within the European Union.

You have two options, depending on when you contact us.

Within 14 days of receipt: your right of withdrawal

You can change your mind without having to justify your decision. We will refund you the full amount of your order, including standard shipping costs.
To exercise this right, use the "Exercise my right of withdrawal" link at the bottom of every page on our website. You will receive an immediate confirmation.
You then have 30 days to return the product to us.

Between 15 and 30 days: our return policy

After the right of withdrawal has expired and up to 30 days after receiving the product, we offer you the option of returning it, provided that it is not damaged and is in its original packaging, with all accessories. The refund covers the price of the product, excluding the initial shipping costs.


Write to us at support@mallow.fr before the end of the 30-day period to inform us of your request. The refund will be issued within 15 days of receipt and inspection.

How to return the product

In both cases, the process is the same and you can start it yourself:

1. Go to returns.bigblue.co/mallow with your order number and the delivery postal code, then follow the steps to obtain your return label.
2. Place the products back in their original packaging.
3. Stick the label on the package and drop it off.
   Return shipping costs are at your expense.

Write to us at support@mallow.fr: many problems can be resolved in a few minutes, without having to return anything.


If you purchased a set of figurines

A set sold as a whole must be returned in its entirety. You cannot return only part of it.

If your Mallow does not work

A defective product is covered by the warranty, not by the return policy.
Write to us at support@mallow.fr: many problems can be resolved in a few minutes, without having to return anything.

The condition of the products

You can unbox and try your Mallow just as you would in a store. If the products are returned to us damaged, incomplete, or depreciated beyond this trial, we may reduce the refund amount by the loss in value.

If you ordered from somewhere other than our website

For an order placed on a marketplace, the return terms and conditions are provided by that marketplace.

Once your package has been received and inspected, we will confirm your refund by email. The amount will be credited back to the payment method used for the order within a maximum of 14 business days after notification of the request.

If you do not see your refund

The time it takes to appear depends on your bank. First, check your statement, then contact your card issuer: a refund can sometimes take several days to appear. If nothing appears after 14 days, write to us and we will check on our end.

Product received as a gift

The refund is issued to the person who placed the order, to their payment method. If you received a Mallow as a gift and wish to return it, write to us: we will work with you to find the simplest solution.

Items purchased on sale

The refund corresponds to the price actually paid.

If your Mallow does not work

A defective product is covered by the warranty rather than a return. You benefit from the legal guarantee of conformity and the guarantee against hidden defects provided by law.

First of all, write to us at support@mallow.fr: many problems can be resolved in a few minutes without having to return anything.

Your Mallow is an electrical device equipped with a battery. It should not be disposed of with household waste: the crossed-out wheeled bin symbol on the product serves as a reminder.

Where to take it

Recycling centres and many collection points accept used electrical equipment free of charge. To find the one closest to you, visit ecosystem.eco.

Our regulatory information

• WEEE producer number (figurines): FR555992_12CQXM.
• WEEE producer number (speaker): FR555992_05NIUZ.
• Compliance scheme: Eco-maison (for the figurines) and Ecosystem (for the speaker).
  

Contact us

For any questions about an order, delivery, or return: support@mallow.fr.

Mallow is a simplified joint-stock company registered with the Paris Trade and Companies Register under number 933 889 685, with its registered office located at 229 rue Saint-Honoré, 75001 Paris