Product warranty


Your Mallow is covered by the legal warranties provided by French law: the two-year legal warranty of conformity, starting from the date of delivery, and the warranty against hidden defects. These warranties cover the audio speaker, its figurines, and the digital services required for the Mallow to function. They apply to purchases made on our website and on marketplaces where Mallow appears as the seller.


What is covered

A manufacturing or material defect that appears during normal use: the Mallow no longer turns on, the sound no longer works, a button stops responding, or the battery no longer holds a charge despite being new.

This also includes digital features: voice recognition or the artificial intelligence tool stop working or require an unavailable or unprovided update.


What is not covered

  • Normal wear and tear and the gradual loss of battery life over the years.
  • Accidental damage: drops, impacts, or spilled liquids.
  • Damage caused by an external event, such as an electrical power surge.
  • Use that does not comply with the safety instructions provided with the product.
  • Defects resulting from modifications or repairs carried out outside our services.

What we can do

We will repair or replace your Mallow whenever possible. If necessary, we will issue a refund. In the event of repair or replacement, the service is free of charge and will be carried out within thirty days. If your Mallow is repaired, your warranty will be extended by six months.


Before making a request

Write to us at support@mallow.fr describing what is happening. Most problems can be resolved in a few minutes without having to return anything. If a return is necessary, we will tell you how to proceed.

Keep your proof of purchase: it allows us to verify the start date of the warranty.


What if you bought your Mallow elsewhere?

In addition to the legal warranties, we choose to help all Mallow owners. Regardless of where you purchased it, write to us at support@mallow.fr: we will help you identify the problem and cover the repair or replacement of your Mallow whenever possible.